This 20-session communication skills program is designed to help participants develop confidence and professionalism in English communication. The sessions cover self-introductions, greetings, questioning techniques, workplace conversations, and discussing job roles. Participants will build self-confidence, assertiveness, listening skills, and effective body language. The program also focuses on polite workplace communication, making requests, sharing information, and adapting communication styles for different situations. Learners will gain confidence in interacting with senior colleagues, handling telephone conversations, participating in meetings, expressing opinions, and agreeing or disagreeing respectfully. The course concludes with managing difficult conversations empathetically and delivering effective public presentations.